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Wellbeing Programs

During times of crisis or financial stress, members often find themselves having to decide between buying food or paying rent or paying bills. When this occurs, we offer a range of supports that can help to alleviate financial stress and take some of the pressure off.

We are here to help

Before you seek assistance from us, please fill out a well-being or circumstances survey that will provide us with an index that shows your current situation on a scale of 1 to 5. We use this to determine how our services make a difference in the community. Scan the QR code on your device or click the link to be taken to the survey.

QRCode for WNC Current Circumstances Survey .webp

Ways we can help

When you approach us for assistance, we provide an empathetic and intuitive assessment of your current circumstances so that we can offer the appropriate supports.

 

Assistance can be in the form of (subject to availability):

  • Information and advice

  • Assisted referrals

  • Food assistance

  • Advice on paying bills

  • Help to quit smoking

  • Travel assistance

How to get help

Who can get help

In order to access this kind of assistance you must :

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  • Live in 2259, 2261 & 2258 postcodes

  • Be unable to pay a bill/s

  • Be willing to discuss your current situation

  • Be in a crisis/hardship situation

Step 1

Fill  out the circumstances survey
and read the How can I get help? guide.

Step 2

Send your supporting documents to support@wnci.com.au

Include your best contact number.

Step 3

A community referral worker will assess your request for assistance. They will contact you for more information if needed.

Step 4

The community referral worker will contact you to discuss the kind and amount of assistance that will be offered.

Assistance available without an assessment

Food Hampers

Our pantry is stocked with donations from our community, local businesses and organisations who support us throughout the year. We make up hampers according to the individual needs of the member or offer items from the Community Pantry.

Community Pantry

Community members may access free food, clothing and household items from our covered deck while we are open for service.

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There is a fridge and freezer accessible 24/7 subject to available donations.

We accept donations to our Community Pantry

Woman holding a box of clothes for donation

CLOTHING ITEMS

We accept donations of clean and wearable clothing in small quantities. Clothing can be dropped off at our Wyong Hub between 9.30am and 2pm daily. Maximum of four small garbage bags per donation. No underwear will be accepted unless it is new with tags or in packet. Donations should not be left unattended.

HOUSEHOLD ITEMS

Household items are acceptable for donation if they are in usable condition. Electrical appliances are not accepted under any circumstances due to safety reasons. Please do not leave these items at the community hub at any time.

SHOPPING BAGS

Clean and functional shopping bags are always welcome to be contributed for the collection of food and other items. Please hand them to staff between the hours of 9.30am and 2pm.

FOOD AND TOILETRY ITEMS

We accept donations of non-perishable, in date food items. The items below are a guide to what items are best to donate:

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  • Tinned meat

  • Tinned Spaghetti

  • Tinned Tuna/Salmon

  • Baked Beans

  • Tinned Vegetables (Peas, Beans, Corn & Carrots)

  • Tinned Tomatoes

  • Pasta

  • Rice

  • Pasta Sauce

  • Bottled Recipe Bases

  • 2 Minute Noodles

  • Pasta & Sauce Mixes

  • UHT Milk

  • Cereal

  • Deodorant

  • Shampoo/Conditioner

  • Body Wash

  • Toothbrushes/Toothpaste

  • Hair Brushes/Combs

  • Razors

  • Shaving Cream/Gel

  • Sanitary Items

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